Terms & Conditions

Tranquil Retreat Guest House

1. Bookings

All bookings are subject to availability and our cancellation policy. A valid form of identification is required at check-in.

2. Payments

Payment is required in accordance with the method selected at the time of booking. Prices are inclusive of VAT where applicable.

3. Cancellation policy

Cancellations are governed by our published cancellation policy, which may apply a fee depending on how close to arrival the cancellation is made.

4. Conduct & house rules

Guests are expected to behave respectfully and to comply with the guest house rules. We reserve the right to refuse or terminate a stay in the event of unacceptable behaviour.

5. Liability

To the extent permitted by law, Tranquil Retreat Guest House is not liable for loss or damage to guest property. Valuables should be secured appropriately.

6. Privacy

Your personal information is processed in accordance with our Privacy Policy and the Protection of Personal Information Act (POPIA).