Tranquil Retreat Guest House — Protection of Personal Information Act (POPIA)
Tranquil Retreat Guest House ("we", "us") is a guest house in Richards Bay, South Africa. We are the responsible party for the processing of personal information collected through our website and bookings.
We collect and process personal information you provide directly, including your name, email address, telephone number, address, identification details, booking and payment information, and any other information you voluntarily provide.
Your information is used to manage your bookings, provide accommodation and related services, process payments, contact you regarding your stay, and comply with legal and regulatory obligations. We do not sell your personal information.
We process personal information on the basis of your consent, the performance of a contract with you, compliance with a legal obligation, and our legitimate interests as a hospitality business.
We may share your information with service providers who assist us in operating our business (such as payment processors and our hosting provider). These parties are bound by confidentiality obligations.
We take reasonable technical and organisational measures to protect your personal information against loss, damage, and unauthorised access.
You have the right to access, correct, or request deletion of your personal information, and to withdraw consent at any time. To exercise any of these rights, contact us using the details below.
For any privacy-related enquiries, complaints, or requests to exercise your rights, please contact us via the contact details available on our website.